29 Indian IT firms in CyberMedia’s 100 best global service providers list

Twenty-nine Indian companies have been selected among the world’s best 100 IT and BPO service providers by Global Services magazine from 17 countries in its fourth annual survey to be made public next month.

The ‘2008 Global Services 100′ listing identified the best companies in 10 categories covering technology providers; customer service and business-process providers; and providers by regions.

The toppers from each of the 10 categories included four companies each from India and the US, and one company each from China and Mexico.

The Indian companies include Tata Consultancy Services, HCL Technologies, Genpact, WNS Global Services; America’s EDS, Sitel, EPAM Systems and Computer Sciences Corporation; Mexico’s Softtek and China’s Neusoft.

The top 100 list includes 43 US and 29 India headquartered companies with four each from China and Malaysia, and three each from Russia and Brazil indicating their emergence as viable outsourcing destinations.

Two companies each headquartered in Argentina, Canada, Mexico, the Philippines, Singapore and the UK have made it to the list, while only one from the Czech Republic, France and Ukraine figure in it.

Functionally, these providers covered a range of services across IT and BPO, including IT Application Services, Infrastructure, Finance and Accounting Outsourcing (FAO), human resources outsourcing (HRO) and contact centres.

“The 2008 Global Services 100 represents the world’s best providers of technology, customer service and business process services,” says Pradeep Gupta, chairman, CyberMedia, publishers of Global Services magazine.

The year 2007 reported a total of 436 M&A deals in the services industry. Nearly one-third of the Global Services survey respondents said that they merged with or acquired one or more providers. Of these, 11 per cent confirmed acquisition of a consulting firm.

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